Refund & Cancellation Policy

This policy explains how cancellations, refunds and failed payments are handled for the Sellerio Seller Toolkit’s plans and for WhatsApp notifications, bought from your account on sellerio.in and billed monthly or yearly through Razorpay. The Starter, Growth and Scale plans of the Sellerio web app follow the same rules, and what is particular to them is under their own heading below.

Seller Toolkit plans & the 7-day trial

The Sellerio Seller Toolkit is a Chrome extension, billed to the Sellerio account you sign in to it with. The Free plan costs nothing and needs no card. Toolkit Pro is ₹199 a month, or on the yearly plan ₹999 for the first year and ₹1,999 a year after that; Toolkit Premium is ₹299 a month, or ₹1,499 for the first year and ₹2,999 a year after that. These prices are before GST. Where GST applies, it is added at checkout and shown on the GST tax invoice we send you, so a GST-registered seller can claim it back as input tax credit. Both are charged through Razorpay, and the same no-refund rule applies to both: once a month or a year has begun, that charge is not refundable.

• The 7 days are free and nothing is taken to start them. No card is collected for the trial, so a trial that simply runs out charges you nothing — there is no payment to refund and nothing to cancel.
• One free trial per seller. A later Sellerio account of a seller who already has one, under another email address, gets no free trial of its own: it shares the seller's one trial, which ends on the same day on all of the seller's accounts. In the same way, one seller's accounts on the Free plan share one daily allowance of labels. If you think we have joined two sellers by mistake, write to contact@sellerio.in. If you run another business and want a separate account for it, say so when you sign up, under More: the account stays open with no free trial, and you choose a paid plan for it.
• Cancel any time, from your account. Cancelling stops the next renewal. It does not end the plan you are in the middle of and it does not refund it — your plan keeps working to the last day of the month or year you paid for, and then the account drops to Free.
• There is no mid-term cancellation. A part-used month or year cannot be surrendered for a partial refund, including an annual plan cancelled early. If you may not want a full year, the monthly plan is the one to take.
• Nothing is lost when a plan ends. Dropping to Free is not a suspension: label cropping keeps working, capped at 30 labels a day, on all four marketplaces, and your saved packing data stays on your account.
• A yearly plan renews at the regular price. The early-bird price on the yearly plan is for your first year only. From the second year it renews automatically at the regular yearly price shown when you subscribed, and you can cancel before the renewal date at any time. The amount is fixed when you subscribe: Razorpay holds the amounts your mandate was created against, so we never raise what an existing subscription is charged.
• WhatsApp notifications are a separate add-on, and they are never refunded. They are not part of any Toolkit plan: no plan includes them and no plan’s price pays for them. Paying for a plan adds a one-time gift of free notifications, once per account, as our Terms describe; the gift is not part of the plan’s price and is never refunded. You buy them under Wallet in your account, or with a plan at its checkout, at the rate card shown there when you buy, where the more you add, the less each notification costs; GST is added when you buy them. One is used for each WhatsApp message sent to your verified number, and one that could not be sent is given back. They do not run out with time, they are not moved to another account, and they are not refunded in any case, including when a Toolkit plan is cancelled or ends, and when they were bought together with that plan.
• A day pass is for that day, and it is not refunded. A Toolkit day pass, bought in your account on sellerio.in, gives its plan from the payment until midnight India time that same day. It does not renew, it is not moved to another day, and it is not refunded once it has started, except under the exceptions below.
• Unused notifications can become plan days instead. If you ask us at contact@sellerio.in, we can turn the notifications left in your wallet into days of a paid Toolkit plan at no extra charge, worked out pro rata at that plan’s monthly price from what you paid for them. Notifications our support team added at no charge, and free notifications given as a welcome gift or with your first plan, are not turned into days. They are then taken out of your wallet, and the change shows in your wallet’s history with its reason.

The exceptions below — a duplicate charge, a charge taken after you cancelled, an extended outage, or being charged the wrong amount — apply to every plan, the Toolkit’s and the web app’s alike. They do not apply to WhatsApp notifications, which are not refunded in any case: if a top-up is charged and its notifications do not reach your wallet, write to us and we add them.

General no-refund policy

Because a paid plan gives you its features from the moment a billing period starts, plan charges are non-refundable once that period has begun — whether you paid monthly or annually, and regardless of how much of Sellerio you actually used during that period. This is standard practice for software subscriptions.

When we do issue a refund

We will issue a full or partial refund in the following specific situations:

• Duplicate charge. If Razorpay charged you twice for the same billing period due to a technical error.
• Charged after cancellation. If you cancelled auto-renewal before the renewal date but were still charged due to a processing error on our end.
• Extended platform outage. If Sellerio is unavailable for more than 72 consecutive hours due to an issue on our side (not a marketplace API outage or scheduled maintenance you were notified of), we'll credit the affected days toward your next billing period, or refund a prorated amount if you choose not to continue.
• Incorrect plan charge. If you were charged for a different plan or amount than what you selected, due to a system error.

To request a refund under any of the above, email contact@sellerio.in within 15 days of the charge with the email address of your Sellerio account (for a web app plan, your organization name) and the billing date in question. We aim to respond within 3 business days.

How to cancel

You can cancel auto-renewal at any time from Plan in your account on sellerio.in, or by emailing contact@sellerio.in. Cancelling:

• Stops the next scheduled charge — no further payments will be collected.
• Does not refund the current period — your plan stays fully active until the end of the period you've already paid for.
• Does not delete your data — see the Privacy Policy's retention terms for what happens after your access period ends.

Changing plans & partial periods

You can change plans at any time from your account on sellerio.in. A change while you are paying for a plan takes effect at once: the unused part of the period you have already paid for is credited against the new plan, and the old plan stops. When that credit is worth more than the new plan’s first period, as on a move to a cheaper plan, nothing is charged that day and the credit pays for days of the new plan instead. A credit is only ever used on the new plan: it is never paid out as a refund, in either direction. See the Terms & Conditions.

Failed payments

A failed renewal payment is not a cancellation. If a renewal payment fails, Razorpay tries it again and your plan keeps working while it does. If the payment still cannot be collected, the plan may end and the account moves to the Free plan, as described in the Terms & Conditions — a payment that was never collected has nothing to refund, and nothing you saved is deleted.

How an approved refund is processed

Approved refunds are issued to the original payment method via Razorpay. UPI and card refunds typically reflect within 5–7 business days, depending on your bank. We'll email you a confirmation once the refund has been initiated on our side.

The Sellerio web app’s plans

The Starter, Growth and Scale plans of the Sellerio web app at mysellerio.com, billed monthly or annually through Razorpay, follow the no-refund policy, the exceptions and the refund process above. A web app plan is cancelled from your Sellerio billing settings, or by emailing contact@sellerio.in, and cancelling it works as described under How to cancel. Two things work differently for them:

• Downgrades & partial periods. Downgrading to a lower-priced plan takes effect at the start of your next billing cycle — we don't refund the difference for the current period, since you retained full access to your original plan's features until then. Upgrading mid-cycle is prorated and charged immediately, as described in the Terms & Conditions.
• Failed payments. A failed renewal payment is not a cancellation. If your payment method fails, Sellerio follows the grace-period and suspension schedule described in the Terms & Conditions — your subscription is not refunded, and access continues (in a limited, then suspended form) until either payment succeeds or the account is suspended for non-payment.

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