Scan a parcel at pack-out or return-receipt and the camera starts recording, tied automatically to that exact order. No filing, no naming — the footage is just there when a dispute needs it.
A buyer claims the parcel had the wrong item, a used item, or nothing at all. The marketplace asks for proof, and most sellers have nothing but a guess about a Tuesday three weeks ago. Filming every pack-out sounds sensible until you imagine actually doing it fifty times a day by hand.
At pack-out or return-receipt, one scan. The camera starts and keys the clip to that order automatically.
The clip captures exactly what went into the box, or what condition a return arrived in.
Warehouse Wi-Fi drops happen — clips are meant to queue locally and upload once you're back online.
When a claim is filed, the matching clip is planned to attach automatically — no hunting for footage.
Recordings would tie into the same return record already tracking status and the claim window — no second system to check.
The claims flow we're also building is designed to pull the matching clip in automatically the moment a claim is opened.
Honest answers about a feature that's planned, not shipped.
We're building this around the "wrong item" disputes sellers already lose today — tell us how you currently handle return proof and we'll keep you posted.
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