Sellerio already keeps the packing slip, invoice, and manifest for every order. We're building the last step — turning a return that's gone unclaimed into a filed dispute with the paperwork pre-attached, tracked until it's resolved.
A return comes back damaged, or the wrong item shows up, or it never comes back at all — and the marketplace asks for proof. Most sellers have their memory of a Tuesday three weeks ago and not much else. The claim dies, and the deduction sticks, not because anyone did anything wrong, but because the paperwork was never in one place.
A daily check promotes overdue returns into a claim queue automatically, before the filing window closes.
PlannedPacking slip, invoice, and manifest pulled from the same order record — no digging through email for a PDF.
PlannedEvery claim moves through pending, filed, acknowledged, and resolved — with a full history, not a guess.
PlannedA claim is planned to move through pending, filed, acknowledged, and resolved — with every transition logged, including who acted and why. Cancelling or reopening a claim stays part of that same history instead of disappearing from the record.
Returns overdue past the platform's own claim window move into the filing queue on their own — you approve, Sellerio has already built the case.
A won claim is planned to write straight back into the settlement it affected, so reconciliation and claims stay in sync automatically.
Honest answers about a feature that's planned, not shipped — we'll update this page the moment that changes.
We're building this around the returns sellers are already telling us go unclaimed — tell us what your dispute process looks like today and we'll keep you posted.
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